Position Purpose

Japan DCM team originates bond issuance for Japanese issuers across different sectors including Financials (Banks, Insurance), SSAs (Governments, Agencies, Municipals), and Corporates.  Team seeks to find a DCM who would mainly cover FIG clients as existing DCM will resign.

Responsibilities

Responsible for origination and execution of both domestic and international primary bond issues by BNP Paribas’ client base, in close collaboration with senior DCM Bankers, Bond syndicates, Coverage and relevant internal functions both locally and globally. 

Responsible for market data collection/computation, production/update of various marketing materials (market updates, pitchbooks…), interaction with clients where appropriate.  Provide active support to senior members of the team to execute live deals and manage day to day housekeeping duties. 

It is expected for the DCM to be responsible for FIG clients, but would be open to expand coverage / support on SSA clients or Corporate clients as well.


Technical & Behavioral Competencies

  • Min 3 years of experience in DCM business either in foreign / domestic banks
  • Market and product knowledge
  • Japanese & English
  • Communication skills
  • Team spirit / working collaboratively

Position Purpose

Within CIB Japan, Client Engagement & Protection (CEP) is a key enabler to support Front Office Coverages (FIC, Corporates) and Business Lines (Global Markets, Global Banking) through 3 main pillars:

1. End-to-End KYC Coordination: driving KYC lifecycle through onboarding and recertification, directly collecting required documentation from clients and explaining the requirements (local and global).

2. KYC Operations: managing and processing the KYC value chain onshore/offshore (ISPL) for CIB Japan clients, ensuring production and planning, as well as monitoring of productivity of the value chain.

3. Referential: opening of accounts, managing client implementation and reliability of static data for CIB Japan clients, managing specific processes (change requests, audit confirmations etc).

The Head of CEP Japan will directly supervise these 3 perimeters, and also interact with various Front Office departments as well as Functions (in particular Compliance), under the supervision of the Territory COO.

The Head of CEP Japan will be a member of the Japan COO Executive Committee.

Key Responsibilities

The responsibilities of the Head of CEP Japan are:

People Management

• Supervise Team Leads from E2E KYC, KYC Operations and Referential• Guide change and anticipate potential mobility

• Optimize resources

• Groom talents and juniors

Partnership with Front Office and Functions

• Build strong partnership with Front Office in Japan: Coverages (FIC, Corporate Coverages) through regular touchpoints.

• Functions notably Compliance on KYC change management, trainings, audits (internal/external), through regular touchpoints

• Build strong working relationship with CEP and ISPL APAC Stakeholders through regular touchpoints.• Drive/lead the local KYC governance (CCS committees for Ginko/Shoken)


Transformation/Projects

• Drive change through global/regional but also local initiatives (location strategy etc).• Lead/drive Client Centricity initiative for ITO Japan

• Optimize the KYC value chain in Japan and ensure excellent quality of KYC files

• Make and implement proposals to enhance the KYC value chain in CIB Japan

• Monitor, measure, plan for KYC production/capacity

• Propose continuous improvements

• Strongly contribute to GTS 2025 plan for CIB Japan , and to future growth plans (client centricity).

Risk Management/Governance

• Optimize the KYC value chain in Japan and ensure excellent quality of KYC files• Ensure excellent quality of client data in the systems of BNPP

• Strongly contribute to the COO Japan local governance through Exco etc.

• Regularly report on client activities in various internal local/regional instances.• Lead/drive the OPC set-up for CEP Japan.

Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties: 

Due Diligence are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Customer Supplier Relations:

Internal :

• All CIB Business Lines• Operations

• Risk Management

• Legal & Compliance

External: 

• Clients

Specific Qualifications Required

• Bachelor’s level degree or professional qualification

• Strong understanding of Corporate & Institutional Banking and Global Markets framework under International Financial Groups

• Strong leadership, ability to federate.

• People management skills

• Strong understanding of Due Diligence and local Anti-Money Laundering requirements

• Strong working knowledge in relation to Corporate Banking products [e.g. Cash/Deposit, Loan Syndication/Agency, Trade Finance, DCM, etc] and/or Global Markets products [e.g. Equities, Fixed Income, Foreign Exchange, Commodities Index Trading (CIT), CIT Metals, CIT Repo, and Commodities Futures Trading].

• Preferably with 15 years or more relevant work experience

• Strong communication, analytical, interpersonal, and leadership skills

• Internal Stakeholder management including: Territory, APAC, Business Management , Sales and Trading, Head of Desks, Relationship Managers, Senior Business Officers and other functional heads• Fluent in English (spoken and written)

• Excellent PC skills, especially in Excel

Key Responsibilities

The main responsibility of the M&S Senior Compliance Officer position is to handle Trade Surveillance and e-Communication Monitoring, with various duties including, but not limited to:

  • Being accountable for compliance with Market Abuse Surveillance regulation in his/her defined perimeter
  • Being responsible for implementing the firm’s surveillance program in her/his scope in accordance with Market Integrity (“MI”) Domain guidelines
  • Being responsible for identifying suspicious transactions or communications and following/leading the process until a case is closed
  • Being responsible for implementing MI Domain’s initiatives & projects in Japan
  • Coordinate with 1LoD Conduct Surveillance (“FOCS”) and work as an escalation point from FOCS and provide support and advice as needed 


Run the Bank

<Trade Surveillance Role>

  • To carry out daily Trade Surveillance covering regulatory requirements as well as commitments made in past inspections, using monitoring applications and procedures that have been developed for this purpose (including vendor applications) in a timely manner;
  • To investigate and escalate issues identified from the monitoring and surveillance activities and work closely with the Business and Compliance colleagues to solve issues and follow up on such issues until remediation
  • To receive and respond to regulatory and other inquiries with regard to transactions and comply with legal and regulatory deadlines for requests for information (“RFI”s) and investigations

<Communication Monitoring Role>

  • To review E-Communications such as emails, chats, etc. (“ECom”) and phone records (“Voice”) of business side staff, analyze alerts for Ecom and Voice and close alerts or escalate to the head of the team for further decision, 
  • To ensure the proper use of monitoring tools, and be in charge of evaluating proposed changes to systems where needed and reporting to the team
  • To participate in investigations into issues found by ECom monitoring and/or Voice monitoring. Monitoring as well as responding to requests and inquiries from the business lines
  • To coordinate with ISPL and work as an escalation point from ISPL and provide support, advice and training as needed
  • To cooperate with APAC ECom team for the enhancement or any changes to ECom. 

<Transversal Role>

To analyze and report to the Head of M&S and Compliance Management the trends seen in the daily surveillance/monitoring cases, and discuss with the business any necessary additional controls with Advisory Compliance as appropriate

  • To ensure documents, procedures and desk manuals are up to date and effective
  • To ensure systems and controls are up to date and effective
  • To maintain appropriate audit trail and documentation of alerts

Change the Bank

  • PDCA Cycle:  Carry out periodic reviews regarding the current M&S program and monitor the framework for enhancement as necessary in response to the results of analysis made above, as well as to market/regulation/business changes.
  • Carry out periodic reviews regarding the current M&S program and monitor the framework for enhancement as necessary in response to the results of analyses made above, as well as to market/regulation/business changes
  • Contribute to planning and implementing new surveillance programs as necessary in response to the results of analysis made above, as well as to market/regulation/business changes
  • Enhance the M&S processes so as to achieve higher efficiency, while not cutting back on quality
  • Support colleagues and peers for the achievement of global and regional projects
  • Coordinate with stakeholders in MI M&S team and support the Head of Japan M&S team for promoting and implementing global and regional initiatives
  • Provide training and maintain relevant policies as needed.

Technical and Behavioral Competencies required

Technical skills

  • Advanced knowledge of FIEA, JSDA, JPX-R rules and other related regulations
  • Computer skills
  • Fluency in Japanese and English

Soft skills

  • Good communication skills and analytical skills
  • An excellent team player who works collaboratively, supports and reports/shares information with the team timely, fulfills his/her own responsibilities as well as of the whole team’s.
  • A person who takes ownership of surveillance activities, thinks out of the box, challenges the business and brings constructive discussion with relevant stakeholders if necessary
  • Attention to detail: be precise in data handling and record keeping;
  • Have a logical way of thinking and ability to explain/present any issue to those who are not yet at that level;
  • Taking initiative: must not be afraid of asking questions to anyone (incl. senior managers or people of other departments) and be able to report/share information as necessary;
  • Proactive learner and self-starter
  • A person with strong IT skills, e.g. VBA, MS Office applications is preferred

Specific Qualifications Required

  • Tertiary degree (equivalent to Bachelor degree) or above
  • JSDA Sales Representative (qualified for the 1st Sales Representative, Internal Control Manager) is desired. 

Hiring Manager:

Head of AV Claims Dept.

Job Title:

Claims Specialist

Department:

AV Claims Dept.

Report Line:

Head of AV Claims Dept.

 

Position Purpose / 職務の目的

  • 団体保険および個人保険の正確かつ迅速な保険金等支払を実現する。
  • 支払請求に伴う周辺業務のサポートを行なう。

Responsibilities / 職務の責任

Direct Responsibilities

  1. 団体保険および個人保険の保険金等支払請求における以下の業務について、責任を負う。
  • 支払一次査定全般を正確かつ迅速に行なう。
  • 団体生命保険契約の支払請求における計算書の検算および支払一次処理を行なう。
  • 顧客およびパートナー宛て通知書・手続き案内等の作成し、苦情・問い合わせに対する説明義務を負う。
  • 支払一次査定者の観点から支払基準の妥当性を検証し、支払規程の整備を行なう。
  • 業務委託の品質向上のためのサポートを行なう。
  • 決算業務に対する一次処理を担う。
  1. 部内総務および庶務業務について、以下の責任を負う。
  • 支払請求に係る電話応対
  • 定期的な請求勧奨の実施により、長期未請求事案の削減に努める。
  • ペーパーレス化促進のため、ペーパーからイメージ処理への切り替えを施策する。
  • 各種経費の精算を期限内に行なう。

Contributing Responsibilities

  • 支払一次査定全般を主たる業務とし、上位査定者への円滑な連携に努める。
  • 処理全般の窓口となり、上位処理者がスムーズな決裁を行なうための準備を担う。

Business Knowledge / 求められるビジネス知識

  • 団体保険および個人保険の基本知識
  • 保険契約に関する約款・協定書等の解釈能力
  • 保険金等支払査定に関する基本知識
  • 支払査定の前後に発生する社内およびパートナーとの手続き
  • MS Office(Excel、Word)を用いた資料の作成

Technical Experience / Competencies / 求められる技術的経験・コンピテンシー

  • 生命保険の支払査定実務経験(約3年以上)

Behavioral Competencies / 職務上で求められる姿勢やコンピテンシー

  • 常に顧客満足度向上を念頭に置いた業務遂行
  • 支払査定実施において必要な情報の把握
  • 多種多様な知識を用いた、作業のタイムスケジュール化

Specific Qualifications (if required) / 特定の経験やスキル(必要な場合)

  • 生保講座試験合格
  • 支払専門士試験合格

Skills Referential / 求められるスキル

Behavioural Skills: 自身の行動・姿勢に関するスキル

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills – oral & written

Client focused

Transversal Skills: 自身を超えて他に横断する・影響を与えるスキル

Ability to understand, explain and support change

Ability to set up relevant performance indicators

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Education Level: 教育レベル

Others: (if any) その他(もしあれば)

Position Purpose

Within CIB Japan, Client Engagement & Protection (CEP) is a key enabler to support Front Office Coverage (FIC, Corporates) and Business Lines (Global Markets, Global Banking) through 3 main pillars: 

  1. End-to-End KYC Coordination: driving KYC lifecycle through onboarding and recertification, directly collecting required documentation from clients and explaining the requirements (local and global).
  2. KYC Operations: managing and processing the KYC value chain onshore/offshore (ISPL) for CIB Japan clients, ensuring production and planning, as well as monitoring of productivity of the value chain.
  3. Referential: opening of accounts, managing client implementation and reliability of static data for CIB Japan clients, managing specific processes (change requests, audit confirmations etc).

The Team Lead of CEP Referential will manage the Team and also be involved in operations production.

Function: Client Engagement & Protection

Fire Wall Classification: Double Hat

Chinese Wall Classification: Public

Key Responsibilities

Static Data

  • Understand System Architecture in BNPP Japan Platform and document through Standatrd Operating Procedures and Training the data flow of BNPP.
  • Set up and maintain data integrity of client static data in BNPP System Environment.
  • Validate requests properly to ensure necessary information is obtained to set/up maintain static in the various platforms.
  • Enhance and perform 1st & 2nd level control for referential data.
  • Review dormant, expired, static and reduce unnecessary data
  • Understands the setting up of relevant data field’s and potential impact of each fields to downstream.
  • Is able to describe business requirements to IT group in case there are new type of clients.
  • Understands the urgency of requests and process and prioritize task accordingly.
  • Supervise outsourced activities properly and escalate any risk to management.
  • Generation of bank statements & Audit Request for clients.
  • Handle Client queries / complaints in an appropriate manner and comply with BNPP Code of Conduct.

Regulatory & In House Reporting

  • Create and submit regulatory reports for Ginko and Shoken to regulators.
  • Perform necessary trend analysis and when there are abnormality in figures and results in Regulatory reports escalate appropriately
  • Understands purpose of reports from regulators perspectives and when required respond to ad‐hoc queries (such FIEL).
  • Check regulatory updates and assess the impact to regulatory reporting.

Contributions

  • To contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities with business line and regional referential team.
  • To comply with regulatory requirements and internal guidelines.
  • To contribute to the reporting of all incidents according to the Incident Management System.
  • To show accurate and quick analytical skills, as well as, negotiation skills for improving the static team’s quality.

“Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties

Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.”

KYD Culture         

Follow trainings about Data Quality and Data Integrity in order to spread « Know Your Data » culture

Hiring Manager:

Head of Region Legal

Job Title:

Head of Legal (life and non-life)

Department:

Legal – Japan

Report Line:

Cardif Head of Legal for Asia (HKG RO)

 

Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

1) Must ensure that the organization (including management of litigations) is at all time appropriate in order to identify and control such legal risks. As such:

– Must guarantee that the Legal Department is in a position to appropriately operate,

– May delegate some parts of the Legal Risk Management to external lawyers, if appropriate,

– Implement (or get implemented) appropriate procedures and permanent control (inside the Legal Department, within the company and/or with external lawyers).

2) Responsible for local legal policies, provide legal memoranda and assist in the company’s development through legal advice and proactive legal solutions.

3) Maintain a high level of legal expertise through proper legal watch (keeping up to date with legal and regulatory developments), conferences, seminars, trainings, technology watch etc.

4) Must comply with BNP Paribas and BNP Paribas Cardif standards, norms, procedures and reportings. Must actively liaise with Cardif Head of Legal for Asia and, when necessary, with the Legal Department in France.

5) Relations with and lobbying through governmental regulators and insurance associations.

Responsibilities

Direct Responsibilities

  1.  
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  4.  
  5.  

Contributing Responsibilities

  1.  
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  4.  
  5.  

Business Knowledge 

  1. 10-year experience within corporate legal team in either life or non-life insurance company or a law firm
  2. High level communication skills in verbal and written, at all levels
  3. Excellent problem solving skills
  4. Interpersonal skills
  5. Strong leadership skills
  6.  
  7. Japanese at native level, English at business level in verbal and written
  8.  

Technical Experience / Competencies 

  1. Ability to function at a high level in a global financial institution
  2.  
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Behavioral Competencies

  1.  
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  3.  
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Specific Qualifications (if required)

  1. Degree in a legal field/ qualification from a law school or equivalent professional legal experience would be preferred
  2.  
  3.  
  4.  

Skills Referential

Behavioural Skills:

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Transversal Skills:

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Education Level:

Others: (if any)

Position Purpose

Coverage banker with primarily responsible for a portfolio of complex and highly sophisticated clients.  Also provide support for coverage bankers.  Also responsible for coaching and mentoring junior members.   

Key Responsibilities

BNP Paribas Tokyo Branch is seeking to fill a Relationship Manager position within Corporate Coverage Department as a replacement. Coverage is a product-neutral business (or front office) unit dedicated to large and high profile Japanese clients to promote a large array of multi-product locally and on a global basis.

–  Relationship Manager is to achieve the following business objectives:

   1) Originate and execute corporate banking transactions primarily and investment banking transactions opportunistically in collaboration with Business Lines

   2) Realize revenue target of clients in portfolio

   3) Propose optimal usage of capital and resources in the framework of CIB

   4) Monitor credit risk on clients in portfolio and conduct internal control

–  Relationship Manager is to maintain and develop long-term client relationships:

   1) Build a global view on client activities and needs

   2) Map, maintain and develop contacts at clients

   3) Lead Business Lines and international network to build, maintain and develop global relationship with clients 

Competencies (Technical / Behavioral)

  • At least 10 years in the banking industry 
  • Over 10 years of experience in dealing with Japanese large corporate clients
  • Broad knowledge of corporate banking products and financial accounting
  • Fluency in English and Japanese
  • High level of cross-cultural communication skills    High ethical standards 
  • Strong commitment
  • Result-driven 
  • Team player

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive yearDescription – External

Position Purpose

  • Sales of Global Macro but primarily JPY rates products to domestic Institutional accounts. 
  • General product knowledge for FI products 
  • Understanding of usage of Excel, Bloomberg and Marketwire. 
  • Successful candidate will be proactive, diligent, hardworking, detail oriented and a strong communicator.

Responsibilities

Direct Responsibilities

  • Role is to cover domestic institutional accounts, promote trade ideas, transact on customer inquiry, produce trade ideas and provide market color/commentary as part of 5 sales person team. 
Qualifications – External

Specific Qualifications (if required)

  • Minimum of 10+ years or related experience in sales of Fixed income products.
  • Language: Japanese fluency required with English language ability preferred to communicate with internal colleagues.
  • Culture: Domestic Japanese cultural understanding is needed.

Position Purpose

Back officer in Tokyo branch associated with shipping & aviation debt facilities primarily for JOLCOs.

Key responsibilities

  • Scope of work is broadly made up of the following 5 areas involving interactions with external as well as internal stakeholders in Japan/each region worldwide.
  1. KYC: (i) new onboarding, (ii) recertification, etc. primarily for JOLCO SPVs
  2. Debt file maintenance: follow up on various covenants, insurance certificates etc for debt files in Tokyo via each shipping/aviation pilot in each region worldwide. 
  3. Specific follow up:

3a: new files: supporting business front for executions up to closings (i.e, remittances, FX, PoAs, IRS, conditions precedent/subsequent, etc). 

3b: existing files: follow up on day to day matters associated with the existing files including incidents, payment delays/mistakes, trouble shootings etc.

3c: deal terminations: similar to 3a and 3b at a smaller scale

  1. Tokyo booking committees/annual reviews: booking committees for new files and annual reviews for existing files by way of coordinating with shipping/aviation pilot worldwide.
  2. Ad hoc tasks or special arrangements: such as LIBOR transition, etc.

Competencies (Technical / Behavioural)

Key competencies to include; 

  • Fluency in English/Japanese is a must
  • Banking/Leasing background
  • Strong commercial and result oriented mindset
  • Strong interpersonal, communication and negotiation skills
  • Strong analytical skills
  • Teamwork mindset 
  • Proactive attitude 
  • Professional experience in shipping and aviation finance is a plus,

Specific Qualifications Required

Professional “JOLCO” background is a plus

JOB CONTENT
ROLE DESCRIPTION AND PURPOSE
The Head of Client Account Management, Japan, will serve both as the Client Account Manager for the existing Clients and as the team leader for the local Client Account Management team.
Client Account Managers play a key role within the Global Client Group at BNP Paribas Asset Management. Working in close tandem with Client Relationship Managers, their principal objective is to deliver an outstanding Client experience, build trust and deepen our relationship with the Clients, drawing upon expertise from within the entire Firm to provide the highest standard of service. Client Account Managers ensure that BNP Paribas Asset Management delivers on its promises to Clients and on its regulatory and fiduciary obligations. 
As the team leader, the Head of Client Account Management, Japan, will lead and develop a high-performing team of Client Account Managers, driving continuous improvements in Client experience and operational efficiency to ensure exceptional service delivery and Client satisfaction.
This role is responsible for Japanese Clients.
KEY RESPONSIBILITIES
  • Client Service 
    • Establishes and maintains high quality, long-term, ‘trusted advisor’ relationships with Clients, allowing for both formal and informal interactions and ensuring that we always understand the actual Client experience, and actual Client intentions and proactively manage any risks to the relationship. Ensures service delivery in line with our contractual commitments, regulatory and fiduciary obligations.
  • Client Query Management 
    • Acts as a preferred point of contact for all Client queries received through various channels (emails, calls, notifications from Client Relationship Managers), takes ownership and ensures adequate answers within agreed timeframes.
    • Handles incidents and complaints in line with agreed procedure. Coordinates prompt investigation of root causes, resolution, and corrective measures with relevant local and global stakeholders. Provides regular and comprehensive updates to Client Relationship Managers.
    • Maintains accurate and complete record of the Client Service requests and complaints in the CRM tool.
  • Reporting 
    • Ensures timely and accurate delivery of reporting commitments to the Clients, including Client reports, fund reports, and other updates as agreed upon, in collaboration with reporting teams and other relevant teams. This task may encompass report preparation and/or accuracy checks of reporting data and comments.
  • Client Lifecycle Management 
    • On-boards new accounts, coordinate account and fund changes and closing in collaboration with the corresponding centres of expertise and other internal and external stakeholders.
  • Fund Lifecycle Management
    • Performs duties associated with contract change, terminations, and regulatory changes from the Investment Trust Association.
  • Team Leadership 
    • Sets objectives and key results for the Client Account Management Japan and individual team members.
    • Manages priorities, team resources, organizational structure, workload, and coverage to deliver on the business objectives.
    • Maintains relevant activity indicators for the local Management Committee, Head of Client Account Management APAC, and Global Head of Client Service.
    • Promptly escalates matters that require decision-making by Senior Management.
    • Provides necessary feedback, support and coaching to the Team members to ensure that Team & individual objectives are delivered.
    • Fosters inclusive, open and psychologically safe environment within the Team
    • Ensures all team members have adequate skills to perform their tasks with excellence; facilitates and enables knowledge sharing, professional and personal development of the Team members, identify and enable individual and team training opportunities.
  • Continuous Improvement and Project Management 
    • Solicits and analyzes Client feedback, with a keen ability to interpret Client needs and concerns and translate them into actionable insights.
    • Maintains a comprehensive understanding of the investment and operational capabilities of BNP Paribas Asset Management.
    • Monitors and analyzes internal processes to pinpoint areas for improvement.
    • Understands industry and technology trends, best practices, and competitor activity.
    • Identifies opportunities to refine, optimize, or automate Client Service tasks and transversal workflows, ensuring that improvements align with both Client needs and the Firm’s strategic objectives.
    • Prioritizes and plans implementation of improvement initiatives, coordinates cross-functional efforts to implement changes.
  • Operational Risk Management
    • Is aware at all times of operational risk and ensures adherence to relevant procedures. 
    • Obtains internal approval on operational set-ups outside of the target operating model.
  • Risk and Compliance 
    • Adheres to applicable laws, rules and regulations and internal procedures (Code of Ethics, management of conflicts of interest, Client Confidentiality, …)
    • Remains aware of evolutions in applicable regulations and incorporate these in the Onboarding process when required.
    • Ensures fair treatment of Clients.
    • Stays alert to possible or actual complaints from clients and manages these in line with agreed procedure.
  • Financial Security 
    • Assumes the 1st level control responsibilities for ensuring the implementation of the four-eye principle of the KYC/KYI policy, independently from Client Relationship Managers; monitors the KYC/ KYI process.
    • Checks the quality and completeness of the KYC files, performs relevant internal controls.
    • Submits all files requiring a review decision from either the CRM Management, Compliance, or a Client Acceptance Review Committee.
Key Internal / External Relationships: 
  • External:
    • Clients
    • External stakeholders involved in servicing Client accounts, in Japan and globally
  • Internal:
    • Client Relationship Managers
    • Client Service colleagues locally and throughout the organization, especially within centres of expertise.
    • Relevant local and global stakeholders from Portfolio Management, Fund Platform, Product Development, Legal, Compliance, Investment Risk and Compliance, Finance, Investment Operations, Fund and Mandate Operations, others as appropriate.
ROLE REQUIREMENTS
ESSENTIAL QUALIFICATIONS & EXPERIENCE
Technical and industry experience 
  • Prior experience of institutional sales and/or client service, including thorough understanding of Financial Institutions Clients’ needs and of our fiduciary responsibility.
  • Client Service experience covering Wholesale Distribution Clients is an advantage.
  • Working knowledge of the offshore fund structures (incl. Luxembourg and Cayman).
  • Abundant experience in Client and fund reporting (monthly, quarterly, annual).
  • Prior experience of KYC and on-boarding, both locally and offshore.
  • Native Japanese language skills, including excellent business writing
  • Strong English language skills (written & spoken), sufficient to effectively communicate with global teams, as well as review and translate fund reporting documents
  • Broad knowledge of financial markets and the Asset Management Industry with a minimum of 5 years’ experience in the industry
  • Project Management skills is an advantage
Systems skills 
  • Salesforce (or other CRM tool)
  • Proficiency in MS Excel, Word, PowerPoint and Bloomberg
  • Experience with external data sources an advantage
Personal attributes 
  • Demonstrates a strong client-centric mindset and genuinely embraces the service-oriented nature of the role.
  • Has high standards, values hard work and is results-driven:
    • Demonstrates strict adherence to deadlines, strong attention to detail, organisational skills and high level of accuracy
    • Upholds highest personal integrity standards
    • Makes sure to fully understand our fiduciary duty, Client’s needs and the reasons behind them, from the big picture to the slightest detail
    • Gets things done: is rigorous, resilient, resourceful and relentlessly reliable; sets realistic expectations and follows through on commitments
    • Has the ownership mindset and practices radical personal accountability
  • Has excellent leadership, collaborative, communication, and interpersonal skills:
    • Demonstrates ability and drive to lead and motivate the team
    • Builds and maintains excellent relationships with the Clients and across the Firm, treats everyone with dignity and respect
    • Communicates and presents clearly and persuasively
    • Demonstrates cultural awareness and sensitivity
  • Has high clarity of thought that manifests itself in:
    • Ability to analyse and structure complex problems into actionable solutions
    • Sharp business writing that gets things done
    • Systems thinking: understanding of interdependencies between different parts of the Firm
  • Has growth mindset: believes in own ability to learn, get better and achieve ambitious goals
  • Demonstrates enthusiasm, energy and drive